Lagos State Government Emergency Line: 767 or 112

QUESTIONS AND ANSWER SESSION FOR RESIDENTS

Harmonizing Revenue Collection Between State and Local Governments

How can citizens be better informed about legitimate payment channels?

Conduct Town Hall meetings, TV and radio jingles, and social media sensitization to inform citizens about legitimate payment channels.

S/N

QUESTION

ANSWER

What specific areas currently experience double taxation?

Radio and Television levies are being collected through the Land Use Charge while Local Governments still demand the same payment separately.

How can the State and LGAs establish a unified digital platform for revenue administration?

The State can harmonize revenue collection through an e- payment unified platform linked by unique identity numbers.

What roles should the Ministry of Finance, OPL&CE, and Local Government Treasurers play in harmonizing collections?

Joint Committee should be set up between the Ministry of Finance and Council Treasurers to coordinate levy collection and rectify overlapping functions.

2. Clarifying Roles and Reducing Duplication of Functions

Would a formal Memorandum of Understanding (MoU) between tiers be feasible?

Feasibility of MoU:

Yes — a formal MoU between tiers of government, private sector, and community groups is feasible and beneficial. It clarifies roles, strengthens accountability, attracts funding, and reduces conflict.

What mechanisms should be in place to monitor compliance with defined roles?

Defined Monitoring & Evaluation (M&E) framework with KPIs.
Regular progress reviews (monthly or quarterly).

Appointment of designated focal persons from each stakeholder group to ensure compliance.

Which services or functions experience duplication between State and Local Governments?

Common duplication areas between the State and Local Governments include:

The State oversees secondary and tertiary levels, while LGAs manage primary and early childhood centers.

Reasons for Duplication:

The State runs general hospitals; LGAs manage primary health care centers.

Both sometimes handle the same feeder roads, leading to double budgeting or abandoned projects.

Duplication exists in Tenement Rate and Land Use Charge despite harmonization efforts.

Riders face double levies when moving goods between LGAs, often resulting in conflict or seizure.

Unclear constitutional roles and poorly defined responsibilities.
Political interference and competition for revenue.
Weak coordination between State ministries and LGAs.

How can these overlaps be reduced through improved communication and joint planning?

Conduct regular inter-agency meetings to align goals and clarify duties.

Hold joint planning sessions involving all stakeholders.

Develop shared workplans and centralized information systems to track activities.

Establish clear communication channels for real-time coordination.

Include community input to ensure interventions meet real needs and avoid overlap.

S/N

QUESTION

ANSWER

3. Enhancing Communication and Policy Synergy

S/N

QUESTION

ANSWER

What are the existing communication bottlenecks between the State and LGAs?

Political, infrastructural, and human factors often cause strained and ineffective intergovernmental relationships.

What tools or systems can enhance routine engagement?

Customer Relationship Management (CRM) systems

Social media management tools to facilitate real-time engagement.

Email automation tools for structured updates and coordination.

Data analytics dashboards to monitor trends, track progress, and visualize intergovernmental performance.

How can citizen feedback be integrated into the communication cycle?

Establish continuous, two-way dialogue channels that inform policy decisions and improve services.

4. Strengthening Citizen Participation and Trust in Governance

What models exist for involving residents in policy formulation or monitoring?

Participatory budgeting (already practiced by MEPB) allowing citizens to influence spending priorities.

Town-hall meetings and public dialogues where citizens engage with policymakers and provide feedback on policy design and implementation.

How can information flow be improved to ensure government actions are visible and measurable?

Maintain open registers of government activities, decisions, and expenditures.

Create open-data platforms for easy public access to information. Hold regular town-hall meetings and community dialogue forums.

Establish clear feedback channels for citizens on public services.

Publish progress reports on projects and initiatives.

Conduct independent audits to strengthen accountability.

Educate citizens on their right to information and how to exercise it.

How can trust be institutionalized between citizens and officials?

Implement Open Government Initiatives, Freedom of Information laws, and transparent decision-making processes.

Require regular public reporting on government activities, expenditures, and outcomes.

Promote participatory governance through consultations, town-hall meetings, and participatory budgeting.

S/N

QUESTION

ANSWER

How can Local Governments leverage Citizens Gate 2.0 to capture community priorities?

Organize town hall meetings, radio jingles, and social-media drives to educate citizens about CitizensGate2.0 as a direct channel for sharing needs, complaints, and priorities.

Establish Citizenship Help Desks in council secretariats or community offices to assist residents without smartphones or internet access.

Identify top community needs – such as road repair, water supply, and health facilities – and create evidence-based budgets and work plans while tracking service-delivery performance over time.

Maintain continuous engagement and reporting by updating citizens on project progress or reasons for delays through Citizens Gate and social media.

Conduct surveys and polls to gather opinions and feedback.

Create discussion forums for citizens to share ideas and identify community priorities.

Enable citizens to report and track issues, improving accountability.

Collect feedback on budget allocations and involve residents in participatory budgeting where they can propose or vote on projects.

QUESTIONS AND ANSWER SESSION FOR RESIDENTS​​

Harmonizing Revenue Collection Between State and Local Governments

S/N

QUESTION

ANSWER

2. Clarifying Roles and Reducing Duplication of Functions

Defined Monitoring & Evaluation (M&E) framework with KPIs. Regular progress reviews (monthly or quarterly).

Appointment of designated focal persons from each stakeholder group to ensure compliance.

Common duplication areas between the State and Local Governments include:

The State oversees secondary and tertiary levels, while LGAs manage primary and early childhood centers.

​

Reasons for Duplication:

The State runs general hospitals; LGAs manage primary health care centers.

​

Both sometimes handle the same feeder roads, leading to double budgeting or abandoned projects.

​

Duplication exists in Tenement Rate and Land Use Charge despite harmonization efforts.

​

Riders face double levies when moving goods between LGAs, often resulting in conflict or seizure.

​

Unclear constitutional roles and poorly defined responsibilities.

Political interference and competition for revenue.

Weak coordination between State ministries and LGAs.

Conduct regular inter-agency meetings to align goals and clarify duties.

​

Hold joint planning sessions involving all stakeholders.

​

Develop shared workplans and centralized information systems to track activities.

​

Establish clear communication channels for real-time coordination.

​

Include community input to ensure interventions meet real needs and avoid overlap.

S/N

QUESTION

ANSWER

3. Enhancing Communication and Policy Synergy

S/N

QUESTION

ANSWER

Customer Relationship Management (CRM) systems

​

Social media management tools to facilitate real-time engagement.

​

Email automation tools for structured updates and coordination.

​

Data analytics dashboards to monitor trends, track progress, and visualize intergovernmental performance.

4. Strengthening Citizen Participation and Trust in Governance

Participatory budgeting (already practiced by MEPB) allowing citizens to influence spending priorities.

​

Town-hall meetings and public dialogues where citizens engage with policymakers and provide feedback on policy design and implementation.

Maintain open registers of government activities, decisions, and expenditures.

​

Create open-data platforms for easy public access to information. Hold regular town-hall meetings and community dialogue forums.

​

Establish clear feedback channels for citizens on public services.

​

Publish progress reports on projects and initiatives.

​

Conduct independent audits to strengthen accountability.

​

Educate citizens on their right to information and how to exercise it.

Implement Open Government Initiatives, Freedom of Information laws, and transparent decision-making processes.

​

Require regular public reporting on government activities, expenditures, and outcomes.

​

Promote participatory governance through consultations, town-hall meetings, and participatory budgeting.

S/N

QUESTION

ANSWER

Organize town hall meetings, radio jingles, and social-media drives to educate citizens about CitizensGate2.0 as a direct channel for sharing needs, complaints, and priorities.

​

Establish Citizenship Help Desks in council secretariats or community offices to assist residents without smartphones or internet access.

​

Identify top community needs – such as road repair, water supply, and health facilities – and create evidence-based budgets and work plans while tracking service-delivery performance over time.

​

Maintain continuous engagement and reporting by updating citizens on project progress or reasons for delays through Citizens Gate and social media.

​

Conduct surveys and polls to gather opinions and feedback.

​

Create discussion forums for citizens to share ideas and identify community priorities.

QUESTIONS AND ANSWER SESSION FOR RESIDENTS

Defined Monitoring & Evaluation (M&E) framework with KPIs.
Regular progress reviews (monthly or quarterly).